Delete your account
You can delete your PrestaLink account and your data at any time.
From the app
- Open PrestaLink and sign in.
- Go to More › Delete my account.
- Type DELETE to confirm.
If you have loans in progress (proposed, awaiting disbursement or active), they must be finished first: their history is the record of what is owed.
If you can't sign in anymore
Write to soporte@prestalink.app (or prestalink.soporte@gmail.com) from your account's email, with the subject "Delete my account". We delete it within 30 days at most and let you know.
What gets deleted
- Your personal data: ID, phone, address and deposit details.
- The photos of your ID.
- Your email and your access: you won't be able to sign in with this account again.
- Your contacts and your notifications.
- Your code and your lending terms: no one will be able to find you to request loans.
What remains
- If you had loans, the other person keeps that history with your name, marked "account deleted". Nothing else.
- Your pending requests are closed.
You have an active subscription. Deleting your account doesn't cancel it: the store would keep charging you. Cancel it first from "Subscription".